Cancellation & Return Policy

Cancellation before shipment (Only valid on orders within India):

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on or call us on 022-20850360 / +91 773 888 0011. (During Business days between 10am to 7pm).

In such cases, the order will be cancelled, and we will initiate a refund within 4-5 business days after the cancellation request is duly processed by us.

Returns, Replacements and Refunds

Returns is a scheme provided under the policy in terms of which the option of exchange, replacement and/ or refund is offered by SustLabs to you. For all products, the returns/replacement policy provided on the product shall prevail over the general returns policy. Do refer to the terms and conditions for the return/replacement policy for Ohm Assistant product.

SustLabs offers its customers an "Easy return policy", wherein you can raise a return/exchange request of a product within 10 days of its delivery.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.