TERMS AND CONDITIONS
The terms "We" / "Us" / "Our"/”Company” individually and collectively refer to SustLabs.com and the terms "Visitor” ”User” refers to the users.
Terms for purchase of OHM
- The prices shown are inclusive of Taxes (18% GST included).
- Payment Terms: Online payment via Net-banking, Debit/ Credit Card/ UPI.
- Delivery Period: 4-6 working days after completion of order.
- App is free for a year
- Product Warranty - 1 year.
This page states the Terms and Conditions under which you (Visitor) may visit this website (“Website”). Please read this page carefully. If you do not accept the Terms and Conditions stated here, we would request you to exit this site. The business, any of its business divisions and / or its subsidiaries, associate companies or subsidiaries to subsidiaries or such other investment companies (in India or abroad) reserve their respective rights to revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to re-appraise yourself of the Terms and Conditions, because they are binding on all users of this Website.
USE OF CONTENT
All logos, brands, marks headings, labels, names, signatures, numerals, shapes or any combinations thereof, appearing in this site, except as otherwise noted, are properties either owned, or used under license, by the business and / or its associate entities who feature on this Website. The use of these properties or any other content on this site, except as provided in these terms and conditions or in the site content, is strictly prohibited.
You may not sell or modify the content of this Website or reproduce, display, publicly perform, distribute, or otherwise use the materials in any way for any public or commercial purpose without the respective organization’s or entity’s written permission.
(A) Security Rules
Visitors are prohibited from violating or attempting to violate the security of the Web site, including, without limitation, (1) accessing data not intended for such user or logging into a server or account which the user is not authorized to access, (2) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization, (3) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus or "Trojan horse" to the Website, overloading, "flooding", "mail bombing" or "crashing", or (4) sending unsolicited electronic mail, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. The business and/or its associate entities will have the right to investigate occurrences that they suspect as involving such violations and will have the right to involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.
(B) General Rules
Visitors may not use the Web Site to transmit, distribute, store or destroy material (a) that could constitute or encourage conduct that would be considered a criminal offence or violate any applicable law or regulation, (b) in a manner that will infringe the copyright, trademark, trade secret or other intellectual property rights of others or violate the privacy or publicity of other personal rights of others, or (c) that is libelous, defamatory, pornographic, profane, obscene, threatening, abusive or hateful.
The User unilateral agrees to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use of https://www.sustlabs.com/ or their breach of the terms .
User agrees that neither Company nor its group companies, directors, officers or employee shall be liable for any direct or/and indirect or/and incidental or/and special or/and consequential or/and exemplary damages, resulting from the use or/and the inability to use the service or/and for the cost of procurement of substitute goods or/and services or resulting from any goods or/and data or/and information or/and services purchased or/and obtained or/and messages received or/and transactions entered into through or/and from the service or/and resulting from unauthorized access to or/and alteration of user's transmissions or/and data or/and arising from any other matter relating to the service, including but not limited to, damages for loss of profits or/and use or/and data or other intangible, even if Company has been advised of the possibility of such damages.
Ohm is connected to dangerous voltages. Improper use or installation can be dangerous or even fatal. Please make sure that the installation is done by a qualified professional, and that you follow these guidelines for installation and use: (i) Have the installation done by a qualified electrician, according to local electrical codes. (ii) Do not try to open the Ohm monitor, touch any internal parts, or try to repair it without first contacting Ohm support. (iii) If you believe the monitor or cables may have been damaged, do not try to use them. Please contact Ohm support. 4) Use the Ohm monitor only in India, and only with a 50Hz 240V supply system. 5) Install the Ohm monitor where it will not be exposed to direct sunlight or extremely low or high temperatures. No exposure to water.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct or/and indirect or/and incidental or/and special consequential or/and exemplary damages, whether such interruption or/and suspension or/and termination was justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall the Company's total liability to the User for all damages or/and losses or/and causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.
Account Creation, Subscriptions, Renewals and Terminations
In order to use the Services, you must register and create an account. Certain users are or may be designated as administrative users (“Admin Users”). Admin Users can create additional authorized user accounts and assign certain permissions to such additional accounts. Depending on the level of permissions assigned to your user account, you may not have access to or be able to view or use all of the functions or features of the Services.
You may need to provide certain registration details or other information on behalf of yourself or other users to create an account and to otherwise access and use the Services. It is a condition of your access and use of the Services that all the information you provide is correct, current, and complete.
The Services are available under a basic (free) account or a premium (fee-based) monthly or annual subscription plan as offered on the plan options page. Users may upgrade or downgrade between a basic account and a premium subscription plan. Your agreement for purchasing a paid subscription plan becomes binding upon clicking “I Accept” for a premium plan. Each premium subscription term will automatically renew for the agreed upon term (e.g. 1 month or 12 months), unless you cancel the subscription before the current term expires. The full amount for each renewal term will be charged on the first day of the renewal.
If You terminate a free account or a premium subscription plan, your account will become unusable and your access to the Services will be terminated. Users are not entitled to any refund of subscription fees. We are under no further obligations to you upon your termination of the subscription. SustLabs reserves the right to cancel free accounts or paid subscriptions at any time for any reason.
In order to purchase a subscription, you will be required to provide credit or payment card information, your billing address and related information. You represent and warrant that you have the right to use any credit or payment card or other payment mechanism that you submit in connection with the purchase of a subscription and that you have all authority necessary to purchase a subscription using the credit card or payment mechanism that you submit. By submitting such information, you grant us the right to provide such information to third parties for the purposes of facilitating your purchase. You acknowledge and agree that we are not responsible for how any third party credit card or other payment method processor transmits, stores, uses or shares your information.
- CONSEQUENTIAL DAMAGES
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.
Ohm assistant cannot be held liable for accessory damage associated with the installation and use of the Hardware (LEDs, connectors, wires, etc.).The chips cannot be removed from the OHM device unit and not be used in other IoT services. OHM bot performance is depending upon the WIFI infrastructure available at your place. So performance may reduce if there is no stable WIFI connection available. For proper functionality of the bot, it is advisable to whitelist required IP addresses and ports of communications. Ohm Assistant is not capable of overriding the router's connection limit. Inorder to reconnect bot with WIFI, manual intervention may be required. Bot can operate on WiFi bands 802.11 b/g/n - 2.4 GHz only. Additional charges would be applicable for reconfiguration/ reinstallation incase of relocation. Multiple installation attempts for the bot would result in erroneous/corrupted data.
- APPLIANCE DETECTION
The detection that is bot does are the predictions and not the actual consumption of the appliances.As of now, we are able to detect only heavy appliances in the house i.e., Air conditioners, geysers, washing machines, fridges and heating devices (consisting of iron, kettle, oven, microwave ). We are operating at an average detection accuracy of 85%. The accuracy may affect depending on the size of the house. Appliance segregation is provided at an overall level and not on individual level or phase wise. For example, We would be able to predict the consumption of AC’s altogether and not how much each AC is consuming. Depending on the size of house and number of appliances, some appliances may not get classified correctly.We do not explicitly mention leakage or theft causing appliances.Train your bot may or may not improve the appliance detection accuracy.Wifi availability affects the appliance detection accuracy.
ohm assistant services maybe down in case of scheduled/ unscheduled maintenance for 12hrs, users may be informed prior incase maintenance exceeds 12hrs.Modifying network settings like using vpn, battery optimizers or firewalls etc. may result in service interruption
If you have any questions or to access personal information we may have of yours, please contact us at email@example.com